Get Fresh, BALL OUT!!!

FAQs

Frequently Asked Questions!

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

How Long do Freshyfare Ballz Last? How do I store them?

Store all Ballz and PowerBallz in the refrigerator if consuming within the first 5 days of receipt. If saving them to enjoy at a later date, store in freezer, thaw for 5-10 minutes and enjoy! In the freezer Ballz and PowerBallz will last about 4 months.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further inqueries which you may have. Failure to provide us with an order reference number on request will result in a delay with your purchase. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

What days do you ship?

All of our Ballz are made to order so we want your package to arrive fresh! All orders are shipped on Monday and Tuesday when 3 day Express is selected(For Tuesday shipping your order must be placed before 1pm ET). Wednesday shipping is available when 2 day Express is selected(order must be placed on Tuesday before 9pm ET).
All week long Local delivery is available only for certain zip codes. At Freshyfare we put a lot of love into our products so please allow 1 day for preparation.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

How many Ballz is a serving?

The Calorie counts listed are per 2 ballz.   Two as a snack or 4 to replace a meal.

Are Ballz and Powerballz Gluten Free?

Yup.